Contact support
Tell us your controller, material, and what went wrong. We reply within one business day.
Light Lane Support
Need help with Light Lane? Find the right resource below. Documentation for setup, guides for deeper topics, and direct contact for everything else.
Where to get help
| What you need | Where to go |
|---|---|
| Setup help or troubleshooting | Contact support with your controller type and what you have tried |
| Step-by-step instructions | Docs and tutorials for setup, controllers, and features |
| Billing or account questions | Log into the Light Lane portal at lightlane.app |
| Education or Enterprise enquiries | Contact us with your machine count and controller details |
Find the right resource
Get direct help
Security and data handling
How Light Lane handles your data, what connects to the internet, and how credentials are stored.
Product changelog
See what changed in each release. Bug fixes, new features, and improvements.
Learn and explore
Docs and tutorials
Step-by-step instructions for setup, image import, controller connection, and engraving.
Guides
Longer guides on topics like dithering, material testing, and choosing the right settings.
How it works
A walkthrough of the full Light Lane process, from import to finished engrave.
Not sure where to start?
Pick the path that matches where you are right now.
New to Light Lane
Just downloaded the app or thinking about it. Start with the beginner guide to get your first engrave done.
Running a small business
You need consistent results on repeat jobs. Templates and saved material presets will save you time every day.
Makerspace or school lab
Shared machines need saved presets and clear settings so every user gets the same result.
Before contacting support
Including these details in your first message helps us help you faster.
- Your controller type and firmware version (check Settings in Light Lane).
- The material you are engraving and the settings you used (speed, power, DPI).
- What you expected to happen versus what actually happened.
- Screenshots of the issue or the exported G-code file, if relevant.
Next steps
Validate one real workflow in Light Lane, then move to the most relevant guide or feature page.
Last updated February 21, 2026